Contact Us

We're here to help.

If you have any questions about your order, shipping, or our handcrafted products, please don't hesitate to reach out.

Customer Support

Email: maceysvetcraft@outlook.com

We aim to respond to all inquiries within 1–2 business days.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name

• Your order number

• A detailed description of your question or concern

• Photos (if your inquiry involves a damaged or incorrect item)

Order Status

All VetCreates products are handmade and made to order.

Current production time is 8–12 business days before your order ships. Once your order has been shipped, you'll receive a tracking number via email.

Please note that production and shipping are separate timeframes.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

• Your order number

• Clear photos of the item

• Photos of the packaging

• Photos of the shipping label

Failure to report damage within 48 hours may result in denial of your claim.

Returns & Refunds

Because every item is handcrafted and made specifically for each customer, all sales are final.

We do not accept returns, exchanges, or cancellations except where required by law or in the event of a verified error on our part.

Please review our Refund Policy before placing an order.

Thank you for supporting a veteran-owned small business. We appreciate your trust in VetCreates and look forward to creating something you'll be proud to display.