Refund policy

Refund Policy

Last Updated: July 26, 2026

Thank you for supporting VetCreates. Every item we produce is handcrafted and made to order specifically for each customer. Due to the custom nature of our products, all sales are final.

All Sales Are Final

By placing an order with VetCreates, you acknowledge and agree that:

  • All products are made to order.

  • All sales are final.

  • We do not accept returns, refunds, or exchanges due to:

    • Change of mind

    • Ordering the wrong item

    • Ordering the wrong size or design

    • Personal preference

    • Buyer's remorse

    • Delayed gifts or missed occasions

    • Shipping delays once the order has been shipped

Cancellations

Orders enter production shortly after they are placed.

Once an order has been submitted, it cannot be canceled, modified, or refunded.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong item, you must contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of:

    • The product

    • The packaging

    • The shipping label

    • Any visible damage

We reserve the right to determine the appropriate resolution, which may include a replacement rather than a refund.

Failure to provide the requested documentation may result in denial of your claim.

Lost Packages

Once a package has been transferred to the shipping carrier, VetCreates is not responsible for shipping delays caused by the carrier.

If tracking shows your package as delivered, we are not responsible for stolen or missing packages. Customers should contact the shipping carrier and local authorities if necessary.

Chargebacks

Customers agree to contact VetCreates before filing a chargeback or payment dispute.

Submitting a chargeback for an order that was accurately produced and delivered in accordance with this policy may be considered fraudulent.

VetCreates will provide documentation to the payment processor including:

  • Order confirmation

  • Production records

  • Shipping confirmation

  • Carrier tracking

  • Delivery confirmation

  • Customer communications

  • Photos of completed products when available

Refund Exceptions

Refunds are issued only if required by applicable law.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection laws.

Contact Us

Email: maceysvetcraft@outlook.com